- Sell modification of service contract coverage
- Sell technical upgrade
- Project a professional company image through phone interaction and customer visits
- Make quotation for upgrade of service coverage
- Make quotation for technical upgrade
- Make quotation for parts-kits
- Make quotation for moves (complete info from PM)
- Follow sale process (with CRM included recontact customer)
- Weekly report of activities
- Visit customers to present Service products, contracts and upgrade solution
- Prepare lessons-learned meetings and report learnings back into the organization especially concerning customer insights and needs which are to be considered towards product development and customer expectations related to the TNS customer satisfaction journey
- Technical bachelor's degree or relevant similar experience
- Degree of business school or equal through experience
- SPIN Selling, Miller Heiman PSS, Trusted Advisor Level 3
- Minimum 5 years' experience in Customer Service. or technical dept and in sales
- Basic Marketing Skills for industrial goods in B2B environment
- Confidence and dexterity in dealing with customer inquiries about sales offers made
- Methodical
- Good time management
- Communication
- Willing to teamwork
- Tools: Microsoft Office + internal software
- Customer oriented
- Business Knowledge
- Mechanical background
- Willing to travel
- Car license
- English CEFR B2 (upper intermediate)
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Beschrijving
As Life Cycle Consultant, you promote and sell the Service Product Portfolio to the existing customers. This is to consult the customer in operation efficiency improvement and material flow optimization (includes also software), to support New Business for service product sales in conjunction with the New Business sales team, and to set up and maintain the country based annual sales and marketing plan.Your tasks
Main Accountabilities
Your profile
Job Requirements
Training/Education
Professional Experience
Leadership/Other
