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    Customer Service German - Hasselt, België - WaW

    WaW
    WaW Hasselt, België

    1 week geleden

    WaW background
    Beschrijving

    As a Customer Service Officer for our truck breakdown support team, your primary responsibility will be to handle incoming calls and emails from customers whose trucks have broken down on the way. You will be the first point of contact and play a crucial role in providing assistance and ensuring timely resolution of technical issues.

    • Managing phone calls and emails: Addressing customer inquiries and involving relevant parties as needed.
    • Collecting information and verifying data accuracy and completeness.
    • Offering technical support and liaising with workshops to schedule a technician for truck repairs.
    • Keeping all involved parties informed and updated about the status of repairs.
    • Overseeing and maintaining agreements with customers and service providers.
    • Ensuring timely resolution of contract-related matters.
    • Working from Monday to Friday with flexibility to work on Saturdays during busy periods.
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