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Hasselt

    Customer Service Officer German - Hasselt, België - Start People Office Limburg

    Start People Office Limburg
    Start People Office Limburg Hasselt, België

    3 dagen geleden

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    Beschrijving
    Description

    We are looking for a dispatcher/customer service officer. Our client is a multicultural and multilingual support platform ensuring that the customers' stranded vehicles and trucks get back on the road promptly. As a team member, you'll be surrounded by a close-knit group of colleagues, with support from a team leader. Each day brings encounters with people sharing unique stories and backgrounds, and above all, opportunities for continuous growth and learning.

    Your Role:

    As a valuable team member, your primary tasks will include:

    • Handling phone calls and emails, responding to customer inquiries, and communicating with involved parties.
    • Collecting and verifying information for accuracy and completeness.
    • Providing technical support and communicating with workshops.
    • Keeping all involved parties informed about the progress.
    • Monitoring and managing agreements with all stakeholders.
    • Ensuring timely follow-up on all contract-related matters.
    • Availability from Monday to Friday, with flexibility for occasional work on Saturdays during busy periods.
    Company

    Our client is an ambitious, service-oriented, and independent family business with a long tradition and history.

    They provide mobile solutions to the international transport world, always with a direct, centralized, and efficient approach that takes into account the specificities of each country. All of this is carried out from the headquarters in Kiewit.

    In addition, they offer a 24/24 service, allowing for various work regimes. Whether you prefer the 9-17 shift or you are a night owl, there's a desk ready for you.

    Experience is always a plus but not mandatory. A supportive team of experienced colleagues is there to welcome you, and you can also rely on personalized guidance provided by the Supervisor.

    Profile

    To excel in this role, we are looking for someone with the following knowledge, experience, and skills:

    Knowledge and Experience:

    • Excellent command of the German (native level) & English (good) language .
    • Strong computer skills, including proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.).
    • Technical knowledge in the automotive or tire industry is a plus.
    • No specific experience required.

    Skills:

    • Effective verbal communication over the phone.
    • Proficiency in problem analysis and solving.
    • Customer- and results-oriented mindset.
    • Accuracy with a high work standard.
    • Ability to multitask and remain stress-resistant.
    Offer

    The offer includes:

    • Dynamic Work Environment: Work in a stimulating atmosphere that encourages growth and development.
    • Competitive Salary: An attractive compensation package that reflects your experience and contributions.
    • Full-time Employment: Enjoy a stable and full-time position with flexibility for a healthy work-life balance.
    • Training Opportunities: Get the chance to expand your skills and knowledge through continuous training opportunities.
    • Team-oriented Culture: Be part of a close-knit team where collaboration and support are central.
    • International Exposure: Work in a multicultural environment and interact with diverse individuals.

    All of this is part of our commitment to providing not just a workplace but a home where you can thrive and professionally evolve.

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