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    Service Delivery Manager IT - Tweestationsstraat A, België - Ypto NV

    Ypto NV
    Ypto NV Tweestationsstraat A, België

    1 week geleden

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    Beschrijving

    Within the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources.

    Responsibilities :

  • Governance, Policies & Access
  • Focus on our relationship with NMBS/SNCB Business with strong demand management (availability, recovery and failure prevention)
  • Information is to be visible or disclosed to only those people who have the necessary clearance and have the right to know
  • Information/data is to be complete, accurate and has complete protection against modification by unauthorized personnel
  • The business transactions and exchange of information between enterprises or partners are trustworthy
  • Coordination & Management
  • Ensure the operational service coordination and control of all the programs and initiatives within the BSM , with the CISO teams and with the suppliers (priorities, budgets, people management).
  • Align within the Cyber- & Information Security Office and other departments, such as Data Protection, IT Risk Management and Cybersecurity Management as far as priorities, interactions and improvement initiatives are concerned.
  • Closely cooperate with IT PMO and other IT departments in view of aligning its processes with existing IT and ITIL processes.
  • Reporting
  • Monthly program management reports within BSM and towards Operations and Businesses regarding the IT security programs

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