Service Improvement Lead Job Stage 7 - Brussels, België - Ericsson

Ericsson

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

Our Exciting Opportunity:

We are now looking for a Service Improvement Lead to drive continual measurement, analysis, reporting and improvement activities to support the Service.

This is a customer facing role in support of Service Ownership and key interface towards Ericsson Service Delivery Units (SDU) to secure the performance, optimization, and continued evolution of the Service.

You will:

Be responsible for the overall continuous improvement of the Service throughout its lifecycle. Measuring the continual performance of the service and driving the necessary activities through the delivery flows
Secure the e2e customer experience of the service together with the Service Owner.
Be responsible for the measurement and reporting of the Service towards the customer. This includes the KPI's, SKPI's and SLA's / WLA's as agreed within the commercial contract.

Be responsible for the continual Service Improvement plan of prioritised activities working with the Ericsson Service Delivery Units (SDU), the customer and any relevant ASP's.

Support the Service Operations Governance both internally and with the customer for the Service Performance in the contract, to also include Program & Demand Management.

To be successful in the role you must have:

Education:
(Recruiter to provide)

Proven experience leading by example, working collaboratively and dynamically across the business, with our customers, partners and suppliers in removing complexity,
Solid customer management, understanding their perspective and being able to empathize with their business situation and needs
Pasion for innovation, be curious by questioning ways of working that that make things difficult; trial new ways of doing things; fail fast and learn quickly
Data smarter to enable predictive analytics, create value and business outcomes by proactively managing our customers networks
Experience in Automation as is a strategic necessity, take ownership to deliver services that our customers value and will promote

What ́s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo but will build what replaces it.

Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls.

You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority.

Welcome to an inclusive, global company where your opportunity to make an impact is endless.

**What happens once you apply?