Chief Principal Technician - Braine-l'Alleud, België - Enterpryze Consulting Ltd.

Enterpryze Consulting Ltd.

Geverifieerd bedrijf

Braine-l'Alleud, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

Beschrijving

**Chief Principal Technician (Operations & Lifecycle Management)
-
Working Location:Braine - l'Alleud, Belgium**-
Security Clearance: NATO Secret**-
Language:High proficiency level in English language

**EXPERIENCE AND EDUCATION:
**Essential Qualifications/Experience: - Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience

Excellent troubleshooting skills in LAN / WAN and client / server environments
Good understanding of LAN security, Internet security and user device protection mechanisms (such as antivirus and endpoint encryption solutions)
High working knowledge of directory services such as Active Directory
High working knowledge in configuring Client devices via Active Directory GPO
High knowledge of TCP/IP based networks and related protocols
Deep experience on Windows PowerShell scripting and Windows Scripting Host
Detailed knowledge of Virtualization Client Solutions (VMWare vSphere)
Deep experience on McAfee ePO and related security areas
At least seven years of experience in managing and Administering User's client devices (e.g. Desktops, Workstations, Thin/Zero Clients, Laptops)
Good experience in Client Deployment solution, such as Microsoft System Center Configuration Manager (SCCM) or Microsoft Deployment Toolkit (MDT)
Experience in Incident, Request Fulfilment and Problem Management
Experience in usage of Tickets management tools (for instance ITSM)
At least two advance certification or, in alternative, at least four intermediate certification from the following table or equivalents valid certifications (but not limited to):

ü Intermediate:

Windows Server Hybrid Administrator Associate
Microsoft 365: Enterprise Administrator Expert
Microsoft Office Specialist: Outlook 201
Azure Virtual Desktop Specialty
Microsoft Office Specialist 2013 Master
Security Operations Analyst Associate
Modern Desktop Administrator Associate
VMware Technical Associate Certification (End-User Computing)
McAfee Certified Product Specialist ePO

ü Advance:

Enterprise Administrator Expert
Microsoft Office Specialist: Expert (Microsoft 365 Apps)

Microsoft Office Specialist: 2016 Master

VMWare Professional Certification (VCP)
McAfee Certified Security Specialist
NSP
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable

Desirable Qualifications/Experience:

Prior experience of working in an international environment
Working knowledge of ITIL v3/v2011 or ITIL
Knowledge of NATO responsibilities and organization, including Allied Command Operations, Allied Command Transformation and NATO Agencies

DUTIES/ROLE:

Support the effectiveness and efficiency of Assigned IT Services in the area of responsibility (Operations & Lifecycle Management), such as Managed Devices, REACH Mobile Workspace, Print/Scan/Copy, and Enterprise Managed Mobility Devices throughout the service lifecycle, participating to each function as well as coordination and communication between support and service provider under the guidance of Section Head and Team Leader
Provides and coordinates expeditious Level 2/3 support services (including technical help desk and emergency onsite assistance) to ensure Assigned services remain operational to guarantee the compliance with defined SLAs and ensure that the Assigned services remain operational on the stateofart established and agreed
Maintain working knowledge of most recent technology developments
Identification of operational problems and contribution to their resolution
Give technical briefings and presentations; write and/or review technical reports, designs and point

- papers for publication

Provide personal, technical and professional support and guidance for section staff and in the development and tutoring to staff as an integral part of their career development
Monitors service delivery performance and takes corrective action where necessary; participate to Services Management and Control Activities as required. Analyse and validate operational reporting based on KPI on available underpinning contracts; contribute to definition of KPI or their enhancement as required
Actively participate and support Continuous Service Improvement (CSI) for assigned services
May be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract. He/she may be required to perform oncall support during offduty hours
Deputize for highergrade staff, if required
Perform other duties as may be required