Operations Coordinator - Brussels, België - Tesla

Tesla

Geverifieerd bedrijf

Brussels, België

1 week geleden

Geplaatst door:

Sophie Dubois

beBee Recruiter

What to Expect

What You'll Do

Planning & Coordination
Assist in the planning, implementation, and follow up of vehicle prep operational tasks and projects
Coordinate vehicle movements in vehicle lots and delivery bays, monitor delivery schedules, coordinate vehicle repairs and detailing, and ensure lots are thoroughly organized and maintained
Manage Used Vehicle intake, inspection, refurbishment, dispatch and delivery, alongside new car operations
Identify team's needs for processes and tools, and provide appropriate support (training, communication, etc.)
Take inventory and order supplies as necessary in support of the location's manager
Support tracking and following up on task completion, as well as team utilization of existing tools
Assist the location manager with staffing plans as needed
Contribute to achieving and exceeding the location's goals and KPIs including but not limited to: minimizing vehicle dwell, ensuring all predelivery activities are completed by our customers and internal teams, maximizing yield on supply, and delivering an excellent customer experience

Operational Excellence & Processes

Develop expertise on all internal processes and tools and serve as the process expert for your team
Serve as liaison to, and work crossfunctionally with other teams, including Sales, Logistics, and Service
Assist with and lead daytoday supervision of local delivery operations at the assigned Tesla location
Strive for an efficient work environment while continuously improving processes, tools and training
Support the location manager in following up the implementation of Tesla standards to guarantee excellent customer experience (e.g. order uniforms and materials)
Manage the vehicle loaner fleet at your location
Support with vehicle revenue recognition and final payment collection
Serve as the point of contact for banks and manage external correspondences
Enter repair work or concerns in applicable systems through digital processes and track to completion
Identify gaps at your location and highlight to the location manager

Delivery Experience

Partner with all employees at your location to deliver an exceptional day of delivery experience for our customers
Coordinate vehicle preparation, including vehicle arrival, vehicle receipt inspection, yard/lot management, wash, finished goods and the delivery bay flow
Liaise with Service organization to ensure vehicle readiness, vehicle refurbishment, vehicle detailing and sequencing
Track vehicle preparation, including escalations which are to be reported to the location manager
Ensure upcoming delivery days are sequenced for vehicle preparation and day of delivery and predelivery concerns are resolved
Build relationships and manage daily communications related to vehicle arrival and vehicle readiness
Dispatch direct/home deliveries
Perform additional responsibilities as assigned to meet business needs

What You'll Bring

Demonstrated ability to establish and maintain cooperative crossfunctional relationships
Proven ability to support in a team environment
Selfstarter who is goaloriented, highly motivated and also able to follow instructions
Superior attention to detail
Technological fluency and ability to operate within internal business systems and MS Office with moderate skills in MS Excel
Highly proficient written and verbal communications skills
Strong desire to take initiative, eager to learn, resultoriented and creative thinker
Ability to work in a dynamic and fast paced environment, multitask and prioritize appropriately
Excellent organization and communication skills, both oral and written, and punctuality are essential
Willing to work flexible hours including weekends and holidays
Ability to organize tasks and processes, and to track findings and deliverables
Solid understanding of business processes
Experience working with vehicles is preferred
Enthusiastic and passionate about changes in the transportation industry
Good level of English and local language, both oral and written