- You will lead a small global team of support desk engineers & operators. You act as a coaching leader, providing the necessary support to your team and guidance on complex problems and questions.
- You will give support to our users and deliver non-standard changes regarding workplace changes, user authorizations, exits,... This will be in close collaboration with our external IT partners.
- You optimize the way of working at the support desk in terms of quality, efficiency, automatization and communication with the end-users. You will also manage important changes of core client applications and workplace devices.
- You have a strong academic background with a broad IT infrastructure knowledge.
- Experience in a leading role, where teamwork and client-orientation are at the core.
- Being people-minded and with good coaching skills, you are an excellent communicator with a high level of self-confidence, creativity and accuracy.
- You find it easy to absorb and transfer knowledge and have a natural drive to continuously improve processes and ways of working.
- Fluency in Dutch & English. French would be an added bonus.
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ICT Service Delivery Lead - Kaprijke, België - Lotus Bakeries
Beschrijving
As our ICT Service Delivery Lead , you optimize the service delivery of our support desk. You make sure that your team gets the necessary knowledge, coaching and guidance to deliver optimal support to our end-users.
Our support desk is the prime contact point for approximately 1.500 users over 4 continents. Our aim is to help our users as fast as possible through remote support, with occasional onsite visits.
The support desk manages alle ICT non-applicative incidents and changes. This covers first & second line support and managing third line external partners. Furthermore all changes to the workplace are also executed here.
As ICT Service Delivery Lead:
Ready to take our ICT Service Delivery to the next level?
Do you recognize yourself in this profile? Then we look forward to meeting you
