- Collecting, handling, and processing tasks and orders to ensure that they pass through the set procedure in a technically feasible manner.
- Preparing, specifying, and following up assignment components for internal and external parties in order to safeguard and/or achieve the agreed arrangements, delivery deadlines, and SLAs.
- Continually informing the parties concerned regarding the status, quality, and flow of the tasks in order to optimise cooperation between the departments.
- Keeping the as-built documents of supplied services up to date.
- Collecting and reporting process times to internal and external clients, CPM, and the management in order to monitor whether or not the execution process is running efficiently.
- Technical telecom knowledge: DTV, ISDN, SIP, Internet, and IP knowledge are important and decisive factors. The ability to relate this knowledge to the product portfolio of Telenet Business is an advantage.
- Sound knowledge of support systems: Sales force (CRM),TINA,
- The ability to learn all about IT systems and develop an analytical mind is a must.
- An outgoing personality and a good communicator (including by telephone).
- Ability to solve problems and work autonomously.
- Team player.
- Client and result-oriented with an eye for quality.
- Knowledge of MS Office
- Excellent knowledge of Dutch, good knowledge of French and English
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Fulfillment Coordinator - Brussels, België - Telenet
Beschrijving
An Order Fulfilment Coordinator has a unique range of duties, consisting mainly of supervising, supporting, controlling, and/or processing tasks, activities, and procedures on the basis of a sound technical knowledge in order to help internal or external clients supply and/or ship their requested product or service in a client-friendly and technically feasible manner and within the requested deadline. Furthermore, he or she is also the contact person for various support divisions within Telenet Business and has a supporting role with respect to the various sales channels.
Learning logical links between our various IT systems is an absolute must so as to provide high-quality service. The ability to communicate professionally with all our clients is vitally important.
Result areas
Profile
