- Complaint Capture and Recording:
Capture customer complaints related to the bank's activities, products, and processes, meticulously recording them in our systems.
- Analysis and Solution Seeking:
Collaborate with operational areas to analyze the nature and cause of complaints, actively seeking solutions where possible.
- Coordination and Follow-up:
Coordinate complaints, ensuring diligent follow-up in adherence to Service Level Agreements (SLA).
- Regulatory Compliance and Decision-Making:
Assess analysis results, cross-verify against banking regulations, legislation, or contractual provisions.
Make decisions on the final position of the bank concerning the client and/or ombudsman service.
- Client Communication:
Respond to client complaints in writing, providing comprehensive and clear explanations.
- Internal Communication and Memos:
Advise other departments, crafting and disseminating internal memos to inform and sensitize all relevant parties within the bank about after-care and follow-up actions.
- Documentation:
Compile complete electronic files for each complaint.
- Continuous Improvement:
Propose improvements to the bank's activities, products, and processes based on insights gained from complaint analysis.
- Bachelor's degree, preferably with a legal or financial background.
- Senior: 7 to 10 years of relevant experience.
- Experience across various bank departments is an asset.
- Affinity with banking regulations and legal provisions.
- Excellent oral and written communication skills in Dutch and French.
- Strong organizational skills with efficient work planning.
- Analytical, customer-oriented, and collaborative mindset.
- Autonomous decision-making capability.
- Ability to remain correct, neutral, and objective in high-stress situations.
-
Junior Customer Complaints Consultant
5 dagen geleden
Alan Allman Associates Brussels, België CDIPrésentation de l'entreprise · DynaFin Consulting is a human-sized, flexible consulting company delivering services in the Financial Services Industry . Our company consists of more than 145 committed consultants in several business domains: Invest Payments Credits Insurance ...
-
Customer Care Officer
2 dagen geleden
STADA Arzneimittel AG Brussels, België**About EG** · - EG is a Purpose driven company: at the core of everything we do, we aim to Care for People ́s Health as a Trusted Partner.- EG is also the largest pharmaceutical company in Belgium. With an offering for just about every therapeutic area, we are the market leader ...
-
Senior Consultant
1 week geleden
AION Consulting Brussels, BelgiëSenior Consultant**AION Consulting is the Liberated Company in strategy consulting.** · We assist a wide range of large industrial companies, international banks, institutions or consulting firms as well as local startups and SME's.**At AION Consulting, we believe in new ways of ...
-
File Administrator
1 dag geleden
Axis Brussels, BelgiëWe are looking for a file manager for one of our clients active in the banking sector in Brussels. · **Description** · - You manage files and tasks proactively and according to existing priorities and agreements. · - You analyze files and provide a right first time solution also ...
-
Key Account Manager
1 dag geleden
Syngenia Brussels, BelgiëFounded within ENGIE Group, SYNGENIA is a challenger consultancy and recruitment company specialized in engineering. Our mission is to connect exceptional consultants with all functions related to the design, implementation, operation, and maintenance of our customers' industrial ...
-
On-boarding Manager
1 week geleden
Pauwels Consulting Brussels, België-brussel / bruxelles · bediende, freelancer · 40 uur per week · - Esra SahinTalent Acquisition Specialist IT · - **On-boarding manager**: ICT & Digital - IT Management · We are actively seeking a new team member to enhance our Brussels-based team. Are you currently exploring oppo ...
-
Account Manager Case
1 week geleden
Univar Solutions Brussels, BelgiëBrussels, Belgium | August 30, 2023 | Sales · Requisition ID: 11884 · As a part of the Sales team you will contribute to developing and expanding Univar business in CASE R&P (Coatings, Adhesives, Sealants Elastomers. Rubber and Plastic Additives in order to execute the strategic ...
-
Customer Service Spanish/italian for a Fashion
2 dagen geleden
Page Personnel Brussels, BelgiëAdded 19/04/2023 · - Varied function in an international environment · - great environment, nice colleagues, complete package · **About Our Client**: · Our client is a Belgian company active in the fashion industry. · They have grown exponentially in the last 10 years and today t ...
-
Assistant General Manager
1 uur geleden
ADAGIO Brussels, BelgiëCompany Description · Come and join a dynamic Team with a friendly spirit to participate and develop the management of our two aparthotels located in Brussels downtown. · The position of executive assistant is based on a daily basis at the Adagio access Brussels Europe, which off ...
-
Information Services Site Service Coordinator F/m/x
1 week geleden
Amaris Consulting Brussels, België**Who are we?**: · **Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an ...
-
Supply Planner
2 dagen geleden
Page Personnel Brussels, BelgiëAdded 20/03/2024 · - International company with growing opportunities · - FMCG multinational based in Brussels region · **About Our Client**: · International company with strong values, sustainability and innovation. Head quarters are in Brussels, with affiliates and sales office ...
-
Medical Director, Benelux
2 dagen geleden
Alnylam Brussels, België**Medical Director, BeNeLux** · (Job Number: · **Work_Category** virtual · **Overview** · Leading all medical affairs functions of the country, including medical support of licensed products, Phase IV clinical development, new product approvals and support in the evaluation of p ...
-
Account Management Assistant
1 week geleden
Spektrum Brussels, BelgiëSpektrum have a wide range of exciting opportunities in several global locations. · We are always looking to add great new talent to our team and look forward to hearing from you. · **Who we are supporting** · The NATO Communication and Information Agency (NCIA) is responsible fo ...
-
Sla/ssp Account Manager
1 week geleden
Spektrum Brussels, BelgiëSpektrum have a wide range of exciting opportunities in several global locations. · We are always looking to add great new talent to our team and look forward to hearing from you. · **Who we are supporting** · The NATO Communication and Information Agency (NCIA) is responsible fo ...
-
Senior Compliance Officer
1 week geleden
CANDRIAM Brussels, BelgiëPosition description · **Business unit**: · - Legal, Secretary General & Compliance - Compliance · **Job title**: · - Senior Compliance Officer H/F · **Contract type**: · - Permanent · **Mission**: · **Responsabilities**: · - Under the oversight of the Head of Compliance Conduct ...
-
Agent Commercial
22 uur geleden
NEOCERAM S.A. Brussels, België**Job alert: Sales Manager** · **Neoceram** is a company headquartered in Belgium, with manufacturing facilities in Belgium and Italy specialized in filling technologies for pharmaceutical, cosmetic, food and industrial sectors. · We combine a unique manufacturing expertise of th ...
-
Qc Manager
2 dagen geleden
Jefferson Wells Brussels, BelgiëLocation: · **LA LOUVIERE** · **#23862** · La Louvière - (CDI) · **#QC #manager #steelindustry #FMEA #quality #control** · For our client, specialized in the steel sector, we are looking for a QC Manager · **Mission** · Reporting to the Quality Manager, the Quality Control Manage ...
-
Data Protection Officer
6 dagen geleden
Worldline Brussels, België**The O**pportunity** · At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you a ...
-
Product Specialist Ast Belgium
3 dagen geleden
bioMérieux sa Brussels, BelgiëA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For almost 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread ...
-
Sales Specialist Magnetic Resonance
1 week geleden
Philips Brussels, België**Job Title**: Sales Specialist Magnetic Resonance · **In this role, you have the opportunity to** · Develop and execute a strategic and tactical sales plan to exceed financial targets that include sales of products / product portfolio of Magnetic Resonance (MR) in the domain of ...
Senior Customer Complaints Consultant - Brussels, België - Alan Allman Associates
Beschrijving
Présentation de l'entreprise
DynaFin Consulting is a human-sized, flexible consulting company delivering services in the Financial Services Industry . Our company consists of more than 145 committed consultants in several business domains: Invest Payments Credits Insurance Data - Risk & Compliance.
In 14 years , we have become a reference in the Belgian Financial Services landscape. In July 2017, we joined the Alan Allman Associates ecosystem , adding the international dimension to our ambitions.
Rôles & Responsabilités
DynaFin is expanding its team of financial consultants and is on the lookout for talents passionate about finance, equipped with excellent customer service skills, to contribute to projects with our clients in the banking and insurance sectors.
That is why We are actively seeking a dynamic and skilled Senior Customer Complaints Consultant, ready to bring their expertise to help clients navigate successfully in the complex world of finance. As a key player in our organization, you will be responsible for ensuring regulatory compliance, making informed decisions on behalf of the bank, and maintaining clear communication with clients.
If you are driven by the desire to make a real difference and find inspiration in this field, we strongly encourage you to apply and explore this opportunity.
Roles and responsibilities :
Profil