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    Second Line Technician - Ypres, België - Unique

    Unique
    Unique Ypres, België

    3 dagen geleden

    UNIQUE background
    Voltijd, 39, Interim with possibility of permenant contract
    Beschrijving
    :

    Our client in Ypres is a leading global prepress consumables and solutions provider in the packaging industry

    What will you do?

    • You provide technical support for printing plate processing equipment by either remote or on site support. Expected travel 50%.
    • You respond to first line support or end user software or hardware queries via ticketing system or other communication channels.
    • You guide First Line support technicians and/or end user through the required steps to resolve the matter or escalate it to third line support as and when necessary.
    • You document the technical visits and highlight possible improvements towards design or production.
    • You update and develop technical material, such as written procedures (technical documentation) or tutorial movies for the self-service support database.
    • You closely cooperate with all functions in the factory, i.e. production, R&D, Business Office support, purchasing, etc.
    • You provide technical trainings to the First Line Service / distributor technicians / customers.
    • You actively support the further development of remote capabilities with R&D.
    Profile
    • You are an educated technician in the field of electrical engineering, mechatronics or a comparable education.
    • You are experienced in supporting equipment, either remotely or at the customer site.
    • You are able to work independently, self-dependent in the team.
    • You are fluent in English, knowledge of Dutch and other languages is an advantage.
    • You are highly motivated, have a hands-on mentality and communicate well with other functions.
    • You have experience in using standard PC software (MS Office), knowledge of CRM/ticketing systems, OBS Studio & Power Director is beneficial as well as CAD / PLC programming.
    Offer
    • We are a "company on the move" – this gives you the opportunity to bring and implement your own ideas
    • We offer advanced trainings to ensure personal development
    • We provide you a secure job in a global company
    • You can participate in a motivated and committed team
    • We offer a competitive salary package including attractive benefits
    Company

    Leading global prepress consumables and solutions provider in the packaging industry

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