- Effectuer la recherche d'informations pour la compréhension du dossier et l'identification de la raison d'annulation,
- Analyser le profil du client (Type de client, utilisation, paiement, historique, , du système d'alarme et de services
- Assurer la gestion du dossier, la responsabilité du traitement des demandes de A à Z.
- Détecter les opportunités et la stratégie de rétention du client,
- Proposer des solutions commerciales adaptées à la situation du client,
- Valoriser le client, nos produits et les services de télésurveillance,
- Négocier avec le client et verrouiller l'accord.
- En lui délivrant la meilleure des expériences relationnelles,
- En remontant les expériences clients,
- En traçant les dysfonctionnements nécessitant une correction,
- En participant, grâce à votre expérience, à la recherche des pistes d'améliorations.
- Vous êtes bilingue (néerlandais et français)
- Vous êtes connue et reconnue pour votre capacité d'élocution, d'écoute, votre goût de la relation client,
- Vous savez traiter les objections et élaborez une proposition orientée vers la solution,
- Vous êtes proactif, axé sur les résultats et suivez activement vos objectifs,
- Une expérience préalable dans un centre d'appel est un plus mais pas indispensable,
- Vous aimez les défis et êtes résistant au stress.
- Bénéficier d'un accompagnement personnalisé tout au long de votre parcours, afin que vos compétences professionnelles se développent davantage,
- Travailler aux côtés d'équipes engagées et passionnées.
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Train Manager
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Franchise Services Trainee
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Franchise Services Trainee
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CRM Manager
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Operations Specialist
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Carhartt Wip Store Brussels
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Twistcafe Supervisor
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Project Manager
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Legal Director
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Key Account Manager
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All-round Waiter
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Business Development Manager
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2CSI Brussels, BelgiëBrussels · Reference number: BDMS/BEL/1012080 · We are looking for a self-driven, communicative and ambitious Business Development Manager to join the team responsible for development of its operations in Brussels. If you like to meet new people, take advantage of your multi-lang ...
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Beauty & Fragrance Ambassador Brussels
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Beauty & Fragrance Ambassador Brussels
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Front Desk Receptionist
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TRIBES Brussels, België**Host/Hostess Brussel** · **Host(ess) at Tribes in Brussel** · Will you join our team? · Our Hostesses are the face of Tribes Inspiring Workplaces. Dressed in the characteristic Tribal jackets, they are the first point of contact for all guests and visitors of our locations. As ...
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Junior Account Executive
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Operational Risk Manager
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Compliance Officer
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PaymentGenes Brussels, BelgiëOur client is a fintech that offers start-ups and established businesses a wide range of payment services, such as transaction processing, BIN sponsorship, e-money issuance and digital wallet provision, as well as full programme management and value-added services such as PSD2 an ...
Customer Loyalty operator - Brussels, België - Verisure
Beschrijving
Vous avez le gout pour les challenges ? Vous êtes doué(e) pour la négociation avec les clients au travers de contacts téléphoniques ? Vous souhaitez travailler dans une équipe engagée et dynamique ?
Alors vous êtes le talent que nous recherchons pour rejoindre notre équipe Loyalty, dédiée à l'activité de rétention du portefeuille client, sous la supervision du Team Leader Michaël Legrand.
Vos responsabilités :
Traiter et suivre les demandes des clients contactés ou remontés par les autres services internes
Obtenir l'accord, sécuriser la fidélité du client et préserver sa valeur
Participez à l'amélioration continue de l'expérience client
Vous êtes la personne idéale si :
A nos côtés vous pourrez :
