- Management of a customer portfolio
- Prepare quotes and send them to the customer or sales manager
- Provide support to the sales department for all information concerning the monitoring and management of files
- Control, process and launch orders for spare parts and complete equipment after collecting all the technical and commercial documents and data necessary for the proper execution of the order
- Assist the sales director in the preparation of commercial offers and the reading of sales contracts
- Keep files up to date in the ERP system
- Manage the invoicing of customer files and ensure compliance with the conditions set by finance.
- Point of contact: you are the client's main contact for questions related to the follow-up of a file (production deadlines, transport, etc.)
- Monitoring the progress of files until delivery of materials (coordinate shipments of orders)
- Bachelor's or master's degree with commercial or technical direction.
- First experience in a similar position (customer contact & order processing).
- Excellent knowledge of Dutch and French (min. B2). Knowledge of other languages is a valuable asset.
- Good knowledge of the industry and technical products
- Mastery of MS Office and knowledge of an ERP system
- Good communicator who communicates easily with different members of the company
- Dynamic and proactive: you are not afraid to take initiatives and develop your knowledge.
- Customer-focused and solution-oriented.
- Attractive salary and package with extra-legal advantages
- Additional days of leave (seniority, career)
- Join a Belgian company that has managed to maintain its family spirit over the years
- The opportunity to train in new technical aspects and evolve within the company
- Work in a supportive environment where everyone is encouraged to share their ideas
- The opportunity to work for an innovative company that actively contributes to sustainable development goals.
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Customer Service Representative OTC - Wavre, België - Page Personnel
Beschrijving
But above all you are:
