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Evere

    Customer Service Representative Billing - Evere, België - Orange Business Services

    Orange Business Services
    Orange Business Services Evere, België

    13 uur geleden

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    Deeltijd
    Beschrijving

    Orange is the next generation telecom operator on the Belgian and Luxembourgish market and digital transformation is one of our strategic priorities. To carry this out, we are continuously investing in our talents to log into all of tomorrow's challenges.

    Do you want to help us make a difference for Orange Belgium's customer experience?

    Then you might be glad to know that we are looking for a passionate Customer Service Representative to join our Billing support department within Customer Service. You offer an answer in second line within agreed SLA for all the residential Orange customers on questions related to billing issues for mobile, fix and data.

    Your responsibilities:

  • Analyses, dispatches, and performs follow-up of escalation tickets, written letters and mails on billing issues, in collaboration with second and third level teams (internal or external)
  • Detects and escalates incidents -related to products, services, applications-, linked to billing and dunning which might have a possible impact on customers in collaboration with the incident coordinator.
  • Escalates possibly critical billing issues and ensures follow-up of these issues to avoid high impact on the invoice
  • Informs continuously customers on the status of their question according to their segmentation (internal and external customers) by phone, mail, or SMS

    • Your profile:

  • You have experience in a customer service environment
  • You have a problem solving mindset
  • Communication has no secret for you: you possess excellent communication and writing skills
  • You are fluent in Dutch (speaking & writing - the written skills are very important) and you have a good knowledge of French
  • You are available to work part-time: 50% of the time
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