-
Senior Customer Journey Expert
Gevonden in: Talent BE C2 - 2 dagen geleden
ING Brussels, België VoltijdSenior Customer Journey Expert - KYC Interactions · [Permanent contract, Full-time, Brussels] · Your role & work environment · Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, ...
-
Customer Journey Expert Finance
Gevonden in: Talent BE C2 - 2 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert Finance & Reporting · [Full time, ING Brussels combined with home working] · Your role & work environment · As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium lic ...
-
Digital Customer Journey Expert
Gevonden in: Talent BE C2 - 2 dagen geleden
ING Brussels, België VoltijdDigital Customer Journey Expert - Customer Acquisition & EngagementYour role & work environment · At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contributi ...
-
Customer Journey Expert – ComFin BE
Gevonden in: Talent BE C2 - 2 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert – ComFin BE & NL · The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands ...
-
Senior Customer Journey Expert
Gevonden in: beBee S2 BE - 3 dagen geleden
ING Brussels, België VoltijdSenior Customer Journey Expert - KYC Interactions[Permanent contract, Full-time, Brussels] Your role & work environment Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulatin ...
-
Customer Journey Expert – ComFin BE
Gevonden in: beBee S2 BE - 3 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert – ComFin BE & NL · The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands ...
-
Customer Journey Expert Finance
Gevonden in: beBee S2 BE - 2 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert Finance & Reporting[Full time, ING Brussels combined with home working]Your role & work environment As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to o ...
-
Customer Journey Expert
Gevonden in: Talent BE C2 - 2 dagen geleden
Helan Ghent, BelgiëDit maakt je job zo waardevol: · Als Customer Journey Expert bij Helan ben je verantwoordelijk voor het ontwerp en de optimalisatie van een aantal toegewezen customer journeys, dit vanuit een diepgaand begrip van wie onze klanten zijn, hun voorkeuren, hun ervaringen, hun pijnpun ...
-
Customer Journey Expert – Squad Master Digital Service Adoption
Gevonden in: Talent BE C2 - 2 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert – Squad Master Digital Service Adoption · Scrum master to boost Digital Service Adoption · 50% working from home · A day in the life of a CJE in the Digi Servengers squad · -Analyze the needs and behaviours of our customers , armed with those insights, y ...
-
Customer Journey Expert – Squad Master Digital Service Adoption
Gevonden in: beBee S2 BE - 2 dagen geleden
ING Brussels, België VoltijdCustomer Journey Expert – Squad Master Digital Service AdoptionScrum master to boost Digital Service Adoption50% working from home A day in the life of a CJE in the Digi Servengers squad - Analyze the needs and behaviours of our customers, armed with those insights, you will opti ...
-
Customer Journey Expert-Flexibele werkuren
Gevonden in: Talent BE C2 - 2 dagen geleden
Helan Ghent, België Onbepaalde duurDit maakt je job zo waardevol: · Als Customer Journey Expert bij Helan ben je verantwoordelijk voor het ontwerp en de optimalisatie van een aantal toegewezen customer journeys, dit vanuit een diepgaand begrip van wie onze klanten zijn, hun voorkeuren, hun ervaringen, hun pijnpun ...
-
payroll officer
Gevonden in: Talent BE 2 C2 - 22 uur geleden
Sander Brussels, BelgiëWe're currently on the hunt for a German-speaking Payroll Officer to join one of our esteemed partners in the fashion and retail sector in Brussels. This renowned institution is more than just fashion – it's a beacon of timeless elegance and confidence-inspiring designs. Committe ...
-
Payroll Officer German-Speaking
Gevonden in: Talent BE 2 C2 - 7 uur geleden
Sander Brussels, BelgiëWe're currently on the hunt for a German-speaking Payroll Officer to join one of our esteemed partners in the fashion and retail sector in Brussels. This renowned institution is more than just fashion – it's a beacon of timeless elegance and confidence-inspiring designs. Committe ...
-
Payroll Advisor
Gevonden in: Talent BE 2 C2 - 7 uur geleden
Sander Brussels, BelgiëAre you ready to dive into the dynamic world of Fintech Solutions? We're on the lookout for a skilled Payroll Advisor to join one of our esteemed business partners based in Brussels. Our business partner is dedicated to revolutionizing how workers manage their finances, empowerin ...
-
Marketing Automation Expert
Gevonden in: Adzuna BE C2 - 1 dag geleden
NMBS-SNCB Brussels, BelgiëWe willen als publieke dienstverlener een sleutelrol spelen op het vlak van mobiliteit en zo een essentiële schakel vormen op sociaaleconomisch gebied. Iedereen heeft elke dag recht op en nood aan mobiliteit: om naar het werk of naar school te gaan of in de vrije tijd. We willen ...
-
Security Architect
Gevonden in: ICTJob BE C2 - 22 uur geleden
Brainbridge Brussel, België· Are you an experienced Security Architect who thrives in the ever-changing world of Information Technology? Then we have exciting opportunities for you · We are looking for multiple freelance professionals for different projects. Your personal passion, interests and experience ...
-
Marketing Automation Expert Brussels
Gevonden in: Talent BE C2 - 22 uur geleden
NMBS/SNCB Brussels, België VoltijdsHoe maak jij mee het verschil? · Wij zijn op zoek naar een Marketing Automation Expert die mee de roadmap bepaalt op het vlak van Marketing Automation. Zo help je mee om NMBS te laten evolueren naar een bedrijf met een state-of-the-art marketing automation approach waarbij data ...
-
System Engineer
Gevonden in: ICTJob BE C2 - 22 uur geleden
Brainbridge Brussel, België· Are you an experienced System Engineer who thrives in the ever-changing world of Information Technology? Then we have exciting opportunities for you · We are looking for multiple Freelance professionals for different projects. Your personal passion, interests and experience wi ...
-
Marketing Automation Expert
Gevonden in: Talent BE C2 - 22 uur geleden
NMBS/SNCB Brussels, België VoltijdsHoe maak jij mee het verschil? · Wij zijn op zoek naar een die mee de roadmap bepaalt op het vlak van Marketing Automation. Zo help je mee om NMBS te laten evolueren naar een bedrijf met een state-of-the-art marketing automation approach waarbij data & insights centraal staan. ...
-
Customer Experience Expert
Gevonden in: Talent BE C2 - 22 uur geleden
Belfius Brussels, België PermanentOmschrijving · Als Customer Experience Expert rapporteer je aan de Marketing & Customer Experience Manager en draag je bij aan de definitie en implementatie van de customer experience-strategie voor Belfius Direct Verzekeringen. · De job in een notendop · Je functie steunt op ...
Digital Customer Journey Expert - Brussels, België - ING
Beschrijving
Digital Customer Journey Expert - Customer Acquisition & Engagement
Your role & work environment
At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contribution to the society and the world we live in.
In Tribe Daily Banking and Client First, we are responsible from:
• end-to-end management of daily banking products with all aspects (incl. definition of commercial strategy, value proposition design, delivery roadmap, P&L and risk management)
• overall orchestration of mass retail segment (client ownership, acquisition, onboarding, churn mgmt, 3rd party services)
• leading ING retail digitalization roadmap for delivering a superior digital/mobile customer experience.
We offer more than only daily banking services, we also responsible for the growth of our customer portfolio this from acquisition and development side. You will be collaboration in a team who's responsible to acquire prospects (Marketing and business perspective) and engage them to strengthen their relationship with ING by offering a supreme welcome feeling.
Your key responsibilities
You will be part of the 'Acquisition & Current Account" team within the tribe Daily Banking & Client First, a strategic and important position in which you will strongly collaborate with other tribes.
As a Digital Customer Journey Expert – Acquisition your responsibilities will include:
· Building a strong vision on how to acquire and engage new clients via a mobile first proposition
· Always screening the Belgian banking market to reassure we offer the strongest value proposition for major segments, including expats, minors (0-18), youngsters , young professionals
· Expert in creating a marketing strategy and executing a marketing plan for our segments.
· Being the data driven expert, analyzing, and understanding trends in customer data and acting accordingly.
· Being a key stakeholder in creating and managing top notch campaigns to activate our new and current customers.
· Managing stakeholders since you're working on strategic & complex projects laying the foundation of a leading mobile lead organization.
· Play an advisory role in your core field of expertise & competence towards teams & senior management.
· Understanding and applying business principles and ensure compliancy with external regulation and internal minimum requirements.
We look for
A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.
As a Digital Customer Journey Expert it is crucial that:
• You put the customer first.
• You have 5 to 10 years experience in digital marketing and customer activation.
• You hold a master's degree or are qualified with relevant experience.
• You are a naturally collaborative person, who listens and invests in others to achieve common goals.
• You're have a strongly structured in your own work ethic.
• You're hands-on and willing to challenge the status quo by launching, evaluating, improving marketing initiatives.
• Having affinity with the retail banking market and the rapidly changing customer needs is a plus
• EN and NL or FR- speaking
We offer you
A clear purpose, a unique offer and a range of flexible compensation and other benefits:
• Personal growth & challenging work with endless opportunities to realize your ambitions
• An informal, dynamic environment with innovative colleagues supporting your endeavors'
• A progressive and agile way of working, where new ideas are valued ahead of convention
A hybrid way of working
• We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.
Furthermore, within the Daily Banking & Mobile first department, you can count on a range of opportunities to invest in your personal and professional growth with:
· A challenging and high-pace environment with a potential to create direct impact to let our customer portfolio grow.
· A clear purpose, a unique offer and a range of flexible compensation and other benefits.
· The possibility to invest in your professional and personal growth thanks to the expertise of our international teams, and our knowledge sharing culture.
· A hybrid way of working with a possibility of 50% remote working based on a team agreement.
We redefine banking. What about you?
We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business.