Vacatures
>
Brussels

    Senior Customer Journey Expert - Brussels, België - ING

    ING
    ING Brussels, België

    4 dagen geleden

    ING background
    Voltijd
    Beschrijving

    Senior Customer Journey Expert - KYC Interactions

    [Permanent contract, Full-time, Brussels]

    Your role & work environment

    Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening economic & social policies... Huge amounts of dirty money are still circling around us and criminals are looking for any opportunity to recycle the profits of their crimes through the financial sector.

    ING plays a key role in the fight against FEC. Because we are a top European bank, and we are expected to play a leading role. Because we want to fight efficiently the financial crime to support our purpose to empower honest people to stay a step ahead in life & business.

    As a Customer Journey Expert (CJE) for KYC Services Tribe, it is your responsibility to ensure efficient and customer-oriented processes as well as the time-to-market of new solutions, by leveraging on innovation, smart data and taking all regulatory requirements and hazards into consideration.Our tribe is organized into two product areas: Customer Due Diligence and Screening & Transaction Monitoring.

    The KYC Interactions squad owns the delivery roadmap of KYC to digitize our interactions journeys with clients and product tribes. It brings our strong link into the Route24 priorities. The managed journeys cover both onboarding and in life events during the relationship, up-to the offboarding journey.

    The squad also steers the development and implementation of our strategic roadmap to leverage on external data and reliable sources. In this area we work on several innovative initiatives, like KUBE.

    Your key responsibilities

    You are E2E owner of KYC processes


    •You build and continuously improve E2E processes related to Customer Due Diligence (CDD).


    •You take the responsibility for one or several projects and lead the interactions within the KYC tribe as well as the coordination with other tribes or stakeholders.


    •You identify potential gaps between our current processes and the regulatory requirements. You implement appropriate solutions.


    •You ensure that risk mitigating actions are implemented within deadline.

    You build a smooth KYC journey


    •You gain a profound understanding of the regulatory framework, our customers and our colleagues, you ensure that KYC processes are supported, digitized and automated via adequate IT tooling and the data they use. In close collaboration with our IT and data management colleagues you contribute to optimizing the efficiency of our KYC journeys.


    •You implement the strategy based on ING's priorities and safeguard a smooth KYC journey.


    •You collect insights from colleagues & customers to design and implement new efficient processes.


    •You participate actively and take initiatives to improve the collaboration between senior management, global and local experts.


    •You leverage the way of working based on your knowledge of IT architecture landscape and data lake.


    •You challenge the IT & data performance, initiates improvement and understand the future of data & IT components.

    We look for

    A colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

    As a Customer Journey Expert KYC you will also need to:


    • Have at least 5 years relevant work experience as a project manager


    • Have a strong technical-driven mindset, ideally with work experience in a technical orientated team or company


    • Are Fluent in English (written & oral)


    •Have an academic degree


    •Build bridges by nature and are able to bridge between different levels, different people and different cultures


    •Are persuasive, are able to 'get people on board' and ensure necessary buy-in from stakeholders


    •Are a hands-on team player


    •Have good analytical skills


    •Have proven planning & organizational skills


    •Are able to work in an autonomous way and to take initiative


    •Are problem solving


    •Be passionate by improving our processes thanks to digitization and automation

    We offer you

    A clear purpose, a unique offer and a range of flexible compensation and other benefits:


    •Personal growth & challenging work with endless opportunities to realise your ambitions


    •An informal, dynamic environment with innovative colleagues supporting your endeavours


    •A progressive and agile way of working, where new ideas are valued ahead of convention

    Furthermore, within the KYC Services Tribe, you can count on a range of opportunities to invest in your personal and professional growth with:


    •possibilities to develop your skills, ., by participating in courses and ACAMS certified trainings


    •challenging projects & a steep learning curve


    •working in an international environment

    We redefine banking. What about you?

    There has never been a more interesting time to work at ING. We're on a journey that's centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We're proud of that

  • Vaillant N.V.

    Customer Journey Expert

    1 week geleden

    Vaillant N.V. Drogenbos, België

    TRAVAILLER CHEZ VAILLANT GROUP. · TAKING CARE OF A BETTER CLIMATE. · - Compter sur une équipe de 15000 collaborateurs dans le monde et plus de 70 nationalités. Et permettre à un grand nombre d'entre eux de travailler de manière flexible. · - Les deux comptent. Nous sommes les deu ...

  • ING

    Customer Journey Expert

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert - Digital Channels** · **Your role & work environment** · Always wanted to work on the most important channel of the bank, namely our mobile app? Well, then we are looking for you: · As a **Customer Journey Expert (CJE) in the Digital & Customer Interact ...

  • ING

    Customer Journey Expert

    1 dag geleden

    ING Brussels, België

    **Customer Journey Expert Business Lending - 16** · **We redefine banking. What about you?** · There has never been a more interesting time to work at ING. We're on a journey that's centered around our customers, powered by technology and driven by smart, determined people. Our c ...

  • ING

    Customer Journey Expert

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert - Finance & Risk** · **[Full time, ING Brussels]** · - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ · **Your role & wor ...

  • ING

    Customer Journey Expert

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert - Finance Data** · **(Customer Journey Expert - Universal II)** · **Brussels, full time** · **Your role & work environment** · You will be part of the **Tribe Finance and Reporting, **which has as** **#1 objective to keep ING Belgium licensed to operate, ...

  • ING

    Customer Journey Expert

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert - Screening & FI CoE -** · **KYC Services Tribe** · **Technical data function** · **Work Location: Brussels** · **Possibility of 50% work from home on the basis of a team agreement** · **GJA 16** · **KYC Process Design & Control II** · **Work Schedule: 1 ...

  • Square City

    Customer Journey Expert

    1 week geleden

    Square City Brussels, België

    **_Verwacht het onverwachte voor jouw talent _**_Square City werkt als trusted advisor voor profielen in office, logistiek, supply chain & engineering. _**_Wij bieden expertise, dialoog en continuïteit om als selectiepartner de juiste match te vinden voor onze klanten en kandidat ...

  • ING

    Senior Customer Journey Expert

    1 week geleden

    ING Brussels, België

    **Senior Customer Journey Expert & Squad Master** · **Commerce & Digital Transformation - Consumer Loans** · **Technical data function** · Work location : Brussels · Possibility of 50% work from home on the basis of a team agreement · Work schedule : 100% · Sensitive Function : N ...

  • ING

    Customer Journey Expert for Customer Data

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: · **Technical data function***: · Your role & work environment · You will be part of the Customer Data area within the Digital Business Banking department. We **provide our retail and business cu ...

  • ARIAD

    Senior Digital Customer Journey Expert

    1 week geleden

    ARIAD Brussels, België

    Ready for a new challenge? Our clients are the leading brands in Europe, and they're looking for a variety of digital talent for their teams. We'll help you reach the next level with a job perfectly suited for your unique skills and aspirations. · **About Ariad**: · We're the dig ...

  • ING

    Senior Customer Journey Expert Savings and Term

    1 week geleden

    ING Brussels, België

    **Customer Journey Expert **- Savings and Term Accounts** · **Brussels, 100% fixed contract** · **Technical data function** · Work Location: Brussels · Possibility of 50% work from home on the basis of a team agreement · Work Schedule: Full time 100% · **Your role & work environm ...

  • ING

    Customer Journey Expert Finance

    3 dagen geleden

    ING Brussels, België Voltijd

    Customer Journey Expert Finance & Reporting · [Full time, ING Brussels combined with home working] · Your role & work environment · As a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium lic ...

  • ING

    Digital Customer Journey Expert

    3 dagen geleden

    ING Brussels, België Voltijd

    Digital Customer Journey Expert - Customer Acquisition & EngagementYour role & work environment · At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contributi ...

  • ING

    Customer Journey Expert – ComFin BE

    4 dagen geleden

    ING Brussels, België Voltijd

    Customer Journey Expert – ComFin BE & NL · The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands ...

  • ING

    Senior Customer Journey Expert

    6 dagen geleden

    ING Brussels, België Voltijd

    Senior Customer Journey Expert - KYC Interactions[Permanent contract, Full-time, Brussels] Your role & work environment Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulatin ...

  • ING

    Customer Journey Expert – ComFin BE

    2 dagen geleden

    ING Brussels, België Voltijd

    Customer Journey Expert – ComFin BE & NL · The factoring market is a rapidly growing market globally, enabled by the rise of new technologies. ING ComFin has started a transformation program to future-proof its IT landscape and enable further growth opportunities. Are you a hands ...

  • ING

    Digital Customer Journey Expert

    3 dagen geleden

    ING Brussels, België Voltijd

    Digital Customer Journey Expert - Customer Acquisition & Engagement · Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people's financial health. At the same time, we want to make a positive contributi ...

  • ING

    Customer Journey Expert Finance

    6 dagen geleden

    ING Brussels, België Voltijd

    Customer Journey Expert Finance & Reporting[Full time, ING Brussels combined with home working]Your role & work environmentAs a Customer Journey Expert, you get the opportunity to shape the future of Finance at ING Belgium. Our team is dedicated to keep ING Belgium licensed to op ...

  • Helan

    Customer Journey Expert

    6 dagen geleden

    Helan Ghent, België

    Dit maakt je job zo waardevol: · Als Customer Journey Expert bij Helan ben je verantwoordelijk voor het ontwerp en de optimalisatie van een aantal toegewezen customer journeys, dit vanuit een diepgaand begrip van wie onze klanten zijn, hun voorkeuren, hun ervaringen, hun pijnpun ...

  • ING

    Senior Customer Journey Expert Savings and Term Accounts

    1 week geleden

    ING Brussels, België Voltijd

    Customer Journey Expert – Savings and Term Accounts · Brussels, 100% fixed contract · Technical data function · Work Location: Brussels · Possibility of 50% work from home on the basis of a team agreement · Work Schedule: Full time 100% · Your role & work environment · At IN ...