- Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
- Standard Software and Operating System support (MS Windows)
- Hardware Break/Fix Services including management of Original Equipment Manufacturer (OEM) warranty processes. See further below.
- Support for Remote Users
- Smart Hands Support
- Staging and configuring personal computers ("PCs") and Peripherals
- PC Asset/Configuration Management process support
- Participation in Problem Management coordination and processes
- Supporting the delivery of customer PCs, and workstations, printer output management, and mobility solutions.
- Meeting support
- VIP support
- Special Device support
- On/off-boarding support for End Users entering and leaving the company
- Engineer will work on Tickets assigned through the customer supplied ticketing system.
- Engineer will manage tickets through to resolution, according to the Priority Level assigned to the Ticket and Resolve issues in accordance with the customer defined SLAs.
- In warranty devices – Engineer to manage process, typically schedule Lenovo warranty engineer to attend site and complete repair on behalf of customer.
- Out of warranty devices – engineer to obtain quote for replacement part(s) and if approved by customer then engineer to carry out repair.
- Support requirement: Onsite engineer, Mon – Fri, 8-5 (8hrs)
- Skillset: Experienced, customer focussed, 2nd line support engineer (MS / Office + Lenovo)
- Fluent French and English. Both written and spoken
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Onsite Support Technician Level 2 - Ottignies-Louvain-la-Neuve, België - Getronics
Beschrijving
Requirement:
Onsite at customer location (LLN) to provide Level 2 deskside support covering :
Ticketing system:
Hardware support (Lenovo):
Other: