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Louvain-la-Neuve

    Onsite Support Technician Level 2 - Ottignies-Louvain-la-Neuve, België - Getronics

    Getronics
    Getronics Ottignies-Louvain-la-Neuve, België

    4 dagen geleden

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    Beschrijving

    Requirement:

    Onsite at customer location (LLN) to provide Level 2 deskside support covering :

  • Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
  • Standard Software and Operating System support (MS Windows)
  • Hardware Break/Fix Services including management of Original Equipment Manufacturer (OEM) warranty processes. See further below.
  • Support for Remote Users
  • Smart Hands Support
  • Staging and configuring personal computers ("PCs") and Peripherals
  • PC Asset/Configuration Management process support
  • Participation in Problem Management coordination and processes
  • Supporting the delivery of customer PCs, and workstations, printer output management, and mobility solutions.
  • Meeting support
  • VIP support
  • Special Device support
  • On/off-boarding support for End Users entering and leaving the company
  • Ticketing system:

  • Engineer will work on Tickets assigned through the customer supplied ticketing system.
  • Engineer will manage tickets through to resolution, according to the Priority Level assigned to the Ticket and Resolve issues in accordance with the customer defined SLAs.
  • Hardware support (Lenovo):

  • In warranty devices – Engineer to manage process, typically schedule Lenovo warranty engineer to attend site and complete repair on behalf of customer.
  • Out of warranty devices – engineer to obtain quote for replacement part(s) and if approved by customer then engineer to carry out repair.
  • Other:

  • Support requirement: Onsite engineer, Mon – Fri, 8-5 (8hrs)
  • Skillset: Experienced, customer focussed, 2nd line support engineer (MS / Office + Lenovo)
  • Fluent French and English. Both written and spoken


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