- Offer customers a high service standard
- Offer if possible a first contact solution to our customers
- Support complex customer questions
- Contribute to the sales objectives
- Contribute to the team
- Weekly individual and team meetings , as well as yearly personal development discussion
- Horizontal and vertical growth opportunities
- Work-life flexibility with 3 homeworking days and flexible hours
- A market value salary based on a 38-hour work week, as well as a collective and individual yearly bonus
- A generous salary package : group and hospitalisation insurance, net representation fees, meal vouchers, extensive Cafeteria Plan, work laptop, and smartphone with a subscription.
- 20 days of legal holidays with 5 extra Hilti days
-
Customer Service Specialist
1 week geleden
Select Brussels, BelgiëVous êtes le premier point de contact pour des clients spécifiques (import/export). · - Vous acceptez les commandes de ces clients et les transmettez au service opérationnel. · - Grâce à votre attitude proactive, vous êtes constamment informé des expéditions en cours et vous le c ...
-
Customer Service Specialist
2 dagen geleden
Robert Half Belgium Anderlecht, België**Robert Half** is momenteel op zoek naar een **Customer Service Specialist** (m/v/x) om hun team te versterken voor hun creatief bedrijf gelegen in **Anderlecht**. · **Robert Half** is momenteel op zoek naar een **Customer Service Specialist** (m/v/x) om hun team te versterken v ...
-
Service Specialist Pest
2 dagen geleden
Ecolab Groot-Bijgaarden, BelgiëVous êtes à la recherche d'un emploi: · Dans une entreprise qui chaque jour aide à créer un monde plus propre, plus sûr et plus sain et qui fournit des solutions pour la préservation de l'environnement et de la santé humaine ? Où vous serez amenés à rencontrer de nombreuses perso ...
-
Customer Service Specialist
3 dagen geleden
Accent Anderlecht, BelgiëHet bedrijf is gesticht in 1941 en maakt en ontwerpt toonaangevende spitstechnologie, software en services voor de professionele bouwindustrie, die zich duidelijk van de rest onderscheiden op verschillende vlakken. Ze zijn wereldwijd actief, gevestigd in meer dan 120 landen met m ...
-
Gestionnaire Spécialiste en Facturation, Service
1 dag geleden
Groupe santé CHC Brussels, België**Société**: · Le service facturation joue un rôle indispensable pour le Groupe santé CHC. Il est en charge prioritaire de la compilation des données nécessaires à l'élaboration, l'encodage et l'envoi des factures aux patients, mutualités et organismes assureurs. Composé de 34 pe ...
-
Service Sales Specialist
2 dagen geleden
Otis Groot-Bijgaarden, BelgiëDate Posted: · Country: · Belgium · **Location**: · Spoorwegstraat 34, 1702 Groot-Bijgaarden, Belgium · - Otis développe son activité et recherche un Ingénieur Commercial Bilingue (H/F/X) pour intégrer une de nos entités. · - Pour renforcer davantage notre position sur le marché ...
-
IT Service Specialist
1 week geleden
Electrolux Brussels, België**Shape **_working_** for the better** · Electrolux is op zoek naar een communicatieve **IT Service Specialist** voor onze Belgische organisatie. Wij zijn gevestigd in Brussel. Als IT Service Specialist ben je werkzaam op een veelzijdige locatie en ben je het eerste aanspreekpunt ...
-
Customer Service Specialist
1 week geleden
Interoffices Brussels, België**Ben je op zoek naar een nieuwe uitdaging met veel contacten (B2B), administratieve taken, en waar je je commerciële vaardigheden kunt ontwikkelen? Word onze nieuwe Front Office Manager en maak deel uit van een jong en dynamisch bedrijf.** · Een eerste relevante ervaring is een ...
-
Customer Service Specialist
1 week geleden
BICS Brussels, BelgiëAls de grootste Belgische leverancier van diensten van telefonie, internet, televisie en ICT, bouwt Proximus resoluut verder aan de toekomst van zijn klanten, de onderneming en zijn medewerkers. · We willen dichter bij de mensen staan. Dat is onze reden van bestaan. We gaan ook n ...
-
Customer Service Specialist
1 week geleden
Actief Interim Brussels, BelgiëCombineer jij graag verantwoordelijkheid met klantencontact? Dan is deze onderneming in hartje Brussel zeker iets voor jou Voor deze functie zoeken ze een ervaren B2B contact persoon die kan helpen met: · - Het spelen van een actieve rol bij de ontwikkeling van de verkoop van aar ...
-
IT Services Specialist
17 uur geleden
OneSpan Brussels, BelgiëThe future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in ...
-
IT Services Specialist
1 week geleden
OneSpan Brussels, BelgiëThe future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in ...
-
Customer Service Specialist Francophone Vaillant
1 dag geleden
Teleperformance Benelux & Surinam Berchem, BelgiëVaillant Group est un leader du marché dans les développements techniques tels que la technologie du chauffage, de la ventilation et de la climatisation. Nombre de nos solutions utilisent des énergies renouvelables. C'est ainsi que nous œuvrons pour un avenir durable. Si vous rej ...
-
Customer Service Specialist Francophone Social
1 week geleden
Teleperformance Benelux & Surinam Berchem, BelgiëQui est Luminus? · Faire chaque jour quelque chose pour le climat, c'est bien. Le faire pendant les heures de travail, c'est encore mieux Chez Luminus, nous construisons ensemble un avenir énergétique neutre en CO2, où la protection de la planète, le bien-être humain et la croiss ...
-
Customer Service Specialist Francophone Electric
1 week geleden
Teleperformance Benelux & Surinam Berchem, BelgiëQui est Luminus ? · Faire chaque jour quelque chose pour le climat, c'est bien. Le faire pendant les heures de travail, c'est encore mieux Chez Luminus, nous construisons ensemble un avenir énergétique neutre en CO2, où la protection de la planète, le bien-être humain et la crois ...
-
Traineeship Client Service Specialist
2 dagen geleden
Select Brussels, BelgiëWil je een rijke leerervaring opdoen, je persoonlijke ontwikkeling stimuleren binnen een snel veranderende omgeving; · - Ben je sterk overtuigd van het belang van een goede klantervaring; · - Je bent bereid om verder te gaan dan je comfortzone om operationele uitmuntendheid te be ...
-
Customer Service Specialist Vaillant
1 week geleden
Teleperformance Benelux & Surinam Berchem, BelgiëVaillant Group is marktleider op het gebied van technische ontwikkelingen als verwarmings-, ventilatie · - en klimaatbeheersingstechnologie. Veel van onze oplossingen gebruiken hernieuwbare energie. Zo werken we aan een duurzame toekomst. Versterk je ons wereldwijde team, dan dra ...
-
Spécialiste Du Service Client
2 dagen geleden
StarCasino Grimbergen, België**Votre rôle**: · En tant que Spécialiste du Service Client, vous êtes le principal point de contact pour nos clients chez Starcasino. Vous ferez partie d'une équipe dynamique et dédiée, avec un large éventail de responsabilités. · **Vos responsabilités**: · - Agir en tant que pr ...
-
Customer Service Specialist
1 week geleden
HILTI Anderlecht, BelgiëWHAT'S THE ROLE · Your goal is to answer as many questions as possible in the first contact. But don't worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you ...
-
Customer Service Specialist
1 week geleden
HILTI Anderlecht, BelgiëWHAT'S THE ROLE · Your goal is to answer as many questions as possible in the first contact. But don't worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you ...
Customer Service Specialist - Anderlecht, België - Hilti Group
Beschrijving
What's the role
As a Customer Service Specialist, you are the first point of contact for each customer that tries to contact Hilti either via phone, mail or chat. The type of questions that our customers ask are very broad: going from products and application advise, questions on Fleet Management, questions on deliveries, invoicing, availability and so on.
Your goal is to answer as many questions as possible in the first contact. But don't worry if the questions become too difficult: you can count on a strong back-office team that will back you up. Furthermore, as you will have many contacts per day, we expect you to play a key role in identifying sales leads and improving the data quality of the customers you meet.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to achieve profitable sales by providing timely and appropriate customer service and technical expertise in response to customer's needs to ensure the successful achievement of the company's objectives and growth. The role involves providing information and technical advice via phone, e-mail or chat on products, applications and services. The aim is to actively promote sales in cooperation with other sales channels.
In short:
What do we offer?
You will be part of the Front Office Customer Service team, where you can count on your direct colleagues to guide, help and support you where needed. You will see them a couple of times a week at the office, the rest of the time digitally during homeworking days. Your team leader will also be there to support you in your development and to be successful. Each week you will have a 1-1 discussion to re-align objectives and find solutions to ongoing topics.
We will also provide personal, material and financial support:
Why choose Hilti?
What do you bring in?
You are determined , eager to learn , and are strongly service-minded and solution-oriented . You are able to collaborate effectively with internal and external stakeholders to provide customers the best experience possible. You can also manage your work independently and enjoy working with colleagues from all departments.
You understand the importance of well-functioning processes for the success of a company and are able to detect improvement opportunities to drive change . You ideally have already had a working experience in a customer service, customer care, back office or commercial-oriented environment. Knowledge of MS Office (Excel, Powerpoint, Word) is a must, and even better if you have already worked with Sharepoint, SAP and/or Salesforce.
You can fluently communicate with customers and stakeholders in French and Dutch (spoken and written), and have a good command of English .
Do you also identify with our values of integrity , courage , teamwork and commitment ? At Hilti, you can live by them every day and be proud of the contribution you make to a sustainable world. " Building a better future " is our slogan for a reason.
Gebruikers van het beroep Customer Service Specialist in Anderlecht
-
Sarah Goffin
Passionate, dynamic and self-driven, I’m a customer-centric marketeer driven by providing the best c ...